Home Care Services

Last updated: August 14, 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the FieldHandle platform, including the web portals and mobile applications (collectively, the “Service”). If you are agreeing to these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

1) Definitions

“FieldHandle”, “we”, “us”, “our” — the Service provider.
“Client Company” — a business that subscribes to the Service.
“Client Admin” — a user who manages the Client Company’s use of the Service.
“Field Staff” — employees/contractors who use the mobile app to fulfill jobs.
“Super Admin” — platform administrators who manage the overall Service.
“Customer Data” — data submitted to the Service by a Client Company (e.g., jobs, notes, photos, contacts).

2) Eligibility & Accounts

You must be at least the age of majority in your jurisdiction to use the Service.
You are responsible for maintaining the confidentiality of your credentials and all activities under your account.
Provide accurate, current, and complete information; keep it up‑to‑date.
We may refuse, suspend, or terminate accounts at our reasonable discretion.

3) Subscriptions, Billing & Taxes

The Service is offered on a subscription basis. Fees, tiers, and features are described on the pricing page.
Unless otherwise stated, subscriptions auto‑renew for successive terms until canceled.
You authorize us (or our processor) to charge your payment method on a recurring basis.
Fees are exclusive of all taxes, duties, and government charges; you are responsible for applicable taxes.
Upgrades take effect immediately; prorated charges may apply. Downgrades take effect at the next renewal.

4) Free Trials

If offered, free trials are provided solely to evaluate the Service. We may modify or terminate a trial at any time. Upon trial end, continued use requires a paid subscription; otherwise, access may be limited or disabled.

5) Access & Use of the Service

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable right to access and use the Service.
You are responsible for your users’ compliance with these Terms.
We may make updates, enhancements, or changes; we will strive to minimize disruption.

6) Roles & Responsibilities

Super Admin

Manages the platform, client companies, plans, security, and system‑wide usage.

Client Admin

Sets up the company, adds employees, defines services, creates & assigns jobs, and monitors progress.

Field Staff

Views assigned tasks, updates job status, adds notes & photos, and follows company instructions.

7) Customer Data & Job Content

You own your Customer Data. You grant FieldHandle a limited license to host, process, transmit, display, and back it up to provide the Service.
You are responsible for obtaining rights/permissions to upload and share Customer Data via the Service.
Upon termination, you may export Customer Data within a reasonable period, subject to technical feasibility and applicable law.

8) Acceptable Use Policy

No unlawful, harmful, fraudulent, infringing, or abusive activities.
No attempts to disrupt, probe, or circumvent the Service’s security or integrity.
No unauthorized sharing of credentials or access.
No uploading of malicious code or content that violates third‑party rights.

9) Privacy & Data Protection

Our handling of personal data is described in our Privacy Policy. By using the Service, you consent to such processing and warrant that all data provided is accurate.

10) Security & Availability

We implement administrative, technical, and physical safeguards designed to protect Customer Data.
We target high availability (e.g., 99.9%) but do not guarantee uninterrupted service.
Planned maintenance and emergency updates may temporarily affect availability.

11) Third‑Party Services

The Service may interoperate with third‑party services (e.g., accounting, maps, payments). Your use of such services is governed by their terms and privacy policies. We are not responsible for third‑party services.

12) Intellectual Property

FieldHandle and its licensors retain all rights, title, and interest in and to the Service.
Except for the limited rights expressly granted herein, no other rights are conveyed.
Trademarks, logos, and service marks are the property of their respective owners.

13) Feedback

If you submit feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty‑free license to use and incorporate it without restriction or compensation.

14) Suspension & Termination

We may suspend or terminate access for violations of these Terms or to address security risks.
You may cancel at any time via the billing/plan settings; your access continues until the end of the current term.
Upon termination, your rights to access the Service cease, except as required by law (e.g., data export windows).

15) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

17) Indemnification

You agree to defend, indemnify, and hold harmless FieldHandle, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses arising out of or related to your use of the Service or violation of these Terms.

18) Governing Law & Disputes

These Terms are governed by the laws of the applicable jurisdiction where FieldHandle is formed/registered, without regard to conflict of laws principles. Disputes will be resolved in the courts of competent jurisdiction in that venue, unless otherwise required by law.

19) Changes to the Service & Terms

We may modify the Service and update these Terms from time to time. If changes are material, we will provide reasonable notice. Your continued use after the effective date of updates constitutes acceptance of the changes.

20) Contact

Questions about these Terms? Contact us:

Email: support@yourdomain.com
Address: Your Company Address Line, City, Country

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Terms & Conditions